1. Introduction
1.1 Wink Bet Casino reserves the right to modify these terms and conditions at any time without prior notice. Such modifications become effective upon their publication on this page and are not applied retroactively to bonuses and promotions. It is the user’s responsibility to review these terms and conditions and to consult them regularly. Any deposit or play at Wink Bet Casino implies that the user accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money at Wink Bet Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available in the registration form cannot create an account or play at Wink Bet Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, telephone number, or payment method (debit or credit cards). If our security systems detect identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited; in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (dormitories, shared housing, etc.) or from the same household, we strongly recommend contacting our support team before creating multiple accounts to avoid unnecessary security actions.
2.6 To open an account, the player will be required to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and "currency". The name registered on the player’s account must match the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure they are the only person able to access their account by keeping their login information secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of 500 INR per month on any inactive account with a positive balance. In such a case, the fee will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to retrieve remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- Proof of address less than 3 months old in PDF format showing the customer’s full name and address. Considered proof of address are bank statements, payslips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If you fail to provide one of these supporting documents, you must inform customer support.
3.3 All Wink Bet Casino accounts may be subject to a general or specific verification regarding the player’s age, identity, payment methods and compliance with our terms of use. If the player does not meet the required timeframes to verify their account, Wink Bet Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must match the information provided by the player when creating their Wink Bet Casino account. The player undertakes to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Wink Bet Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, therefore agreeing to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the Wink Bet Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographical area.
4.6 By choosing to gamble with real money, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion’s general terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with the standards imposed on us in the context of anti-money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a payment to be completed, we reserve the right to choose the withdrawal payment method.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the method originally requested. Withdrawal requests to non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, up to full settlement and unless otherwise stated in the Promotional General Terms, or by exception at our discretion, for players with privileged status for example.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of a win from a free sign-up bonus), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unused free spins (see Bonus General Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel funds in whole or in part in case of breach of these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to inform themselves about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in interactions with members of the Wink Bet Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must, in this regard, carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees hereby that we will use the information provided to meet our due diligence obligations, to conduct public searches and to perform checks to verify the accuracy of the information supplied.
8.3 While we are applying our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to meet our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be carried out from the account and the account will be frozen and/or closed. In such a case, we will return any deposited funds present in the account at the time of freezing and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this respect.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under the law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when the said limit is reached, the player will no longer be able to deposit until their limit is reset. It should be noted that deposits already made during the period will be taken into account in calculating the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after the settings are confirmed in the Cashier // Player account limit section.
9.4 Any request for an account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.winkbetwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise contracted by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Registration of personal data
Wink Bet Casino guarantees that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or guidance. This enables us to provide our players with a safe and user-friendly browsing experience. This information may be disclosed to law enforcement authorities or to our data processing service providers for review where it is in accordance with our legally binding duties or obligations. Wink Bet Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Wink Bet Casino is required to maintain a secure online register of all registered players. In addition, Wink Bet Casino is required to retain all personal data submitted at registration and any data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Wink Bet Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Wink Bet Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as "Cookies". The use of a cookie is in no way linked to a player’s personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please note that the website www.winkbetwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Wink Bet Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and according to the instructions on the Website to lodge any complaint and/or report any malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not registered in time by the servers, the casino cannot be held responsible, nor liable for the outcome of the round. Likewise, any amount staked cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All reasonable complaints will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site resulting from unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The gaming rules and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence, and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of a breach or violation of applicable law. Otherwise, we reserve the right to reject your account registration request or to disable your account. Additionally, players declare that they are not residents of the United States and its dependencies or of India. Wink Bet Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 working hours, as far as possible.
13.2 Wink Bet Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of the cause, if we find cheating, irregular play, collusion, fraud/criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such amounts for the reasons mentioned above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Wink Bet Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account;
f. If you did not play solely for your individual personal entertainment (i.e., you played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have used or employed a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to defeat Wink Bet Casino, increase your chances of winning, or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as using the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of the items mentioned here but not limited to, the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a clear and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the refunded amount will be a true reflection of what is due to the player and proportionate to the player's balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot make a bank transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the matter still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
